Partner Operations Associate (Remote)

Operations · Miami, Florida
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level

Think you’ve got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform?


Knack is the leading student success platform, transforming tutoring to prepare students for success in the classroom and 21st-century workplace. In partnership with colleges and universities across the country, Knack delivers affordable and impactful peer tutoring programs that ensure all students have access to the academic support they need to succeed.


If working on a team of constantly curious, driven innovators, who are modernizing peer-to-peer learning, then look no further!


The role...

We are seeking a full-time Partner Operations Associate who will work hand-in-hand with our Partner Success, Student Support, and Operations teams. This is a dynamic, multifaceted, and challenging role. You will serve as a foundational member on our operations team, working alongside our Partner Operations Manager. As we continue our high-growth trajectory, you will be a pivotal member in driving the momentum and velocity behind our company's growth — excited yet?!


What you get...

  • Competitive salary
  • Health care benefits (medical, dental, vision, 401K, and wellness stipend)
  • Flexible time off
  • Work from home flexibility and monthly stipend
  • Company-sponsored technology and equipment
  • Company events and outings (post-COVID)
  • Autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day


What you get to do...

  • Support customers and students by handling front-line issues via email, phone, and chat
  • Drive student tutoring usage and satisfaction of services among partnered institutions
  • Support current users by ensuring they can successfully use the Knack Platform
  • Facilitate student and tutor marketing initiatives for new and existing partners
  • Proactively share knowledge and expertise via product documentation
  • Collaborate with Product, Operations, and Engineering teams to enhance the customer experience


This may be for you if...

  • You have proven initiative and a competitive drive
  • You have great verbal and written communication skills
  • You show resilience, perseverance, and an ability to overcome objections
  • You are excited to improve student success in education
  • You show desire to work in a diverse, highly-collaborative, dynamic team environment
  • You are proactive, exude entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
  • You are comfortable working as part of a remote team
  • You have an interest in building or accelerating your career potential. We promote from within!


Extra Credit!

  • Experience working in a support role for a tech platform
  • Experience working as a peer tutor


About Knack

Knack Technologies, Inc. launched in 2016 at the University of Florida by a founding team who came together to build peer-to-peer communities that would be more enjoyable, relevant, and effective than traditional learning environments.


Today, we enable college students to connect with each other for in-person and online tutoring by offering an award-winning peer tutoring platform with web and mobile applications that are equal parts functional and aesthetic. We partner with some of the largest universities in the U.S., serving thousands of students, tutors, and college administrators every single day.

Knack is a fully remote company as of September 2021 (read more about the decision here!). We’re proud to be backed backed by top-tier Silicon Valley investors including Jeff Vinik (Owner, Tampa Bay Lightning), Precursor Ventures, Bellini Capital Partners, Bisk Education Ventures, Elysium Venture Capital, Arizona State University Enterprise Partners, TiE Tampa Bay Angel Fund, and Alex Sink (Former CFO, State of Florida).


We’ve been featured on Inc.com, Forbes, TechCrunch, EdSurge, ELearning Inside, Entrepreneur.com, USA Today, and many other well-known publications/media outlets. Our team has won numerous awards including the 2019 Lumina Foundation’s Education Innovation Prize, UF’s Big Idea Business Plan Competition, Village Capital’s 2018 Education Program, the 2015 Thiel Summit Pitch Competition, and the 2017 1776 Challenge Cup.

Thank You

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  • Location
    Miami, Florida
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level